“Mark, Just wanted to thank you for all the improvements on computers for office and home. The family is doing happy dances with the remote printing.” — Deb, Buffalo Grove

“Mark is unusual, in that he is a very knowledgeable computer geek who patiently explains everything that needs to be done on my computer (including the consequences of each action) in easy-to-understand terminology and consults with me before doing anything to my computer. When I email or call him with a question (which I do often), he responds quickly and patiently, again with easy to understand explanations. I trust Mark to always keep my computer running at its best.”  — Michele, Wheeling

“I’m now on my third computer dating back to the late 90’s. Mark has worked on all of them and kept them in wonderful shape. He explains things in detail, yet brings it down to a level so all us non geeks can understand what the problem is and what he did to fix it. When it was time to purchase another computer, his recommendations for my needs were a big help. His work has been very prompt, and his patience is wonderful. I wouldn’t trust my PC needs to anyone else.”  — Marc, Grayslake

“Mark is so very talented. He helped me by completely & totally fixing my laptop, which was “fried”.   He is an excellent trouble-shooter; my laptop was full of viruses & spyware and needed a complete restoration, including all of my special customer programs and data that I use for my work. The software system had to be completely restored and rebuilt.

I was so upset about my laptop that I was crying about it – & very emotional, thinking that I would lose all of my work information. I am in sales, and I have several customers and prospects, and all of their information was in my laptop. I do not keep paper files whatsoever. Mark is so friendly and easy to work with; he didn’t talk “over my head” – I understood everything he was saying & doing, and he assured me from the beginning that he would be able to solve this problem – & that I would have all of my information back. It was so bad – the virus/spyware – that I honestly didn’t think Mark could fix it. Boy was I wrong!!!! Not only did Mark fix my “fried” laptop, but it runs faster now than it ever has! I am so thankful that he was so quick to respond to my problem when I was in dire straits. I can tell that because he took good care of me, he would do the same for other customers.

The best part was there were no surprises, except that I didn’t think that this horrific laptop crash could be fixed – & it was! Please – do yourself a favor: call Mark if anything – & I mean anything – goes wrong with your computer. He can fix anything.”  – Amy, Schaumburg

“I called Mark on Tuesday and he was able to see me the next day. Mark arrived right on time and efficiently gathered information about my computer setup and the issues I was having. Mark was able to complete all of the work I needed in just under one hour. He remained focused only on my work and my computer problems even as his cell phone would ring on occasion. What could have easily turned into a couple of hours of billing for him was wrapped up in just one hour. I really felt he was particularly aware of the importance of staying on task during his billable time. I appreciated it.

Within a couple of minutes Mark had repaired my ethernet cable and my internet started right back up. From there Mark looked at how I had my wireless router set up and helped me resolve several networking issues. These included: my wi-fi enabled desktop was confused and showing two networks being used (this was because I had an ethernet cable plugged into the machine) – Mark showed me how to disable the wi-fi feature on that desktop; my laptop was not able to share a database file that resided on one of my desktops – Mark fixed this when he turned off the wi-fi on my desktop, bringing all of the machines onto the same “shared” network from my ethernet; and lastly Mark walked me through how to check the settings on my machines from a performance standpoint – which helped resolve the slow speed at which one of the desktops was operating.

I’ve paid a number of consultants for help with computer issues over the years and found Mark to be a great combination of experience and value. He was able to resolve all issues without having to go do any sort of research, and he didn’t look to suggest other things that he felt might be needed to make my systems perfect. There was no push to have me pay him to babysit a software update on all programs on all of my machines, or to run a malware check or whatever. He really did stay focused on my main concern which was getting my machines up and running again after my recent office move, restoring internet access for all machines, and getting all of them talking to each other again. For what I paid to get all of that done was a real bargain, and it certainly will make me call Mark again when my next computer issue comes up.” – Mike, Barrington